Q: Do I need to make an appointment?
A: Yes and No. We take appointments, and we take walk-ins. If you have an appointment, know that you are our priority with product availability and expedience. However, know that we will be helping everyone in the shop. We use appointments to spread our customer traffic out over the day, make your visit a little shorter, and to be prepared for this or that. To make an appointment, please call. If you are walking in, please arrive at least an hour before we close so that we have time to help you.
Q: Can you refit my current boots?
A: Most likely, yes. In most cases we can improve the fit of your current boots.
Q: What do I need to bring?
A: Feet, boots, ski socks (dry). Any footbeds/orthotics. Skis/bindings if purchasing new boots. Something to read. Something to eat/drink (there are numerous places to eat/drink nearby). We offer beverages from our fridge, and ski entertainment in movie/magazine form. Since our shop is generally full of people that love playing in the mountains, social entertainment just naturally happens as well.
Q: Can you help ME?
A: Yes. We work with first-time skiers, professional skiers, physically challenged skiers, the average Joe/Jane skier, ski instructors and ski patrollers - or - racers, gate chasers, bumpers, park rats, knuckledraggers, newschoolers, snowlerbladers, big mountain gnar extreme skiers, powder junky soul skiers, yellow jackets, red jackets, blue bellies and also telemarkers.
While these different breeds of snow-on-the-mountain enthusiasts have different priorities, we are ultimately achieving a balance between comfort and performance for each individual. Keep in mind, equipment is only part of the equation - if you really want to help your skiing / riding - ski more, get better!
Q: No one can help me, can you help me?
A: Yes. It seems that we are one of the last stops in Colorado for difficult boot fits. If we cannot help you, we usually know someone who can.
Q: Do you work on snowboard boots?
A: Yes. We actually employ a couple of snowboarders.
Q: How long does this take?
A: On average - 1.5 hours. Ultimately, it all depends on what we need to do, and what we can do, given your time frame. Some customers are in for only a few minutes because the issue is simple and obvious. Some customers may drop off a boot for a few days if we are improving previous adjustments. Some folks like to hang out for hours either working remotely from our couches, or researching our ski movie collection. We will work with you on getting things done, so you can go skiing.
We take one thing seriously in the shop - ski boots - we want to help you, so we are honest with you and your boots. Getting the right boot and setting it up correctly takes some time. This could mean sending you to another ski shop to get the right boot, this could mean you leave your boots with us for a day so we can make the proper adjustments.
Q: Do you guarantee your boot fits?
A: Yes. We will not sell a boot, if we do not think it is a good choice for your foot shape, your ability, and what you are doing on the snow. Keep in mind, that the best ski boot for you, is often just the best starting point. While we try to get everything dialed for your first day in a pair of boots, we may not have all the information we need to make complete adjustments until you spend some time in your boots... SKIING!
Most of the customers that come back for an adjustment either never come back again, or they return with smiles, stories, and gratitude. That said, we are willing to return or exchange your boots if at some point during the fitting process we come to the conclusion that the boots were the wrong choice. We will help you find the best product for you even if it is not a product we sell or recommend.
Q: Where can I ask more questions?
A: Come by for a visit, we like to talk about this stuff.