Returns / Exchanges / Warranty

 

Return Policy

Any NEW and UNUSED items may be returned to us for an exchange or refund within 30 days of purchase. All items must be returned in their original packing and box, with original tags still attached, with the original Larry’s Bootfitting receipt.

New items that are returned after this 30 day window, or without a receipt will be evaluated on a case-by-case basis. Any approved returns may be credited at the current selling price, less a 25% restocking fee. 

Boots that have been skied are not returnable or exchangeable. We will work on the boots to make them right, but we do not offer returns or exchanges on used items. If you are questioning your boot purchase decision, wear the boots at home and see how they feel, as this gives all of us more options.

We believe in getting you in the best possible boot for your foot and skiing style, therefore we want to work with you with your boots. If you are having any fit issues, please bring the boots in for additional adjustments. Adjustments are free for the season in which you bought your boots, and we of course will continue to adjust them as the seasons go on, at a reduced price as a thank you for supporting your local ski shop. Our goal is to keep you on the hill. 

Product Warranty

We are happy to assist in our manufacturers’ warranty evaluation process in regards to their guidelines and policies. Your item may qualify for warranty if it has a manufacturers defect. This does not include normal wear and tear, crashes, neglect, misuse, or abuse.

Items purchased from Larry’s Bootfitting within one year and falling within a company's guidelines will be shipped to the manufacturer for evaluation at no charge; fees may be applied if the product is over 1 year old and/or not purchased from Larry’s Bootfitting.

We ask that all items be clean when we receive them. Items will be repaired or replaced at the manufacturers’ discretion. 

We are happy to repair non-warranty items for a minimal fee. Things like broken buckles, ladders, power straps, or sole blocks are not considered warranty but can often be replaced within a timely fashion and for a reasonable cost.